Terms of service

1. About NexaLiving

These Terms of Service govern your use of the NexaLiving website and the purchase of products through nexaliving.store.

By accessing our website or placing an order, you agree to these Terms of Service.

Store Name: NexaLiving
Website: nexaliving.store
Email: jonmarino905@gmail.com
Phone: +1 609 554 7188
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UK time).

Registered Business Address:
R RR-01, No Number (S/N), Block 20, Lot 29
Residential Ravena
Senador Canedo, Goiás, 75262-712
Brazil

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information and make changes to products or their availability where necessary.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we will send an order confirmation to the email address provided during checkout.

An order is considered accepted once we have confirmed that it has been processed for fulfilment.

We reserve the right to refuse or cancel an order where necessary, including in cases of suspected fraud, pricing errors, product availability issues or incorrect order information.

If we cancel an order after payment has been made, the applicable amount will be refunded.

4. Prices and Payment

All prices displayed on our website are shown at the time of purchase.

Payment must be successfully completed before an order can be processed.

We may use third-party payment providers to securely process transactions. NexaLiving does not store complete payment card details on its own systems.

5. Shipping and Delivery

Orders are fulfilled and shipped directly from our supplier and fulfilment facility in China.

Fulfilment time: approximately 1–3 business days.
Estimated delivery time: approximately 5–10 business days.

Delivery estimates are provided as guidance and may vary due to circumstances outside our reasonable control, including customs procedures, carrier delays, weather conditions and other transportation disruptions.

Standard shipping is currently provided free of charge.

6. Customs, Duties and Import Charges

For applicable orders shipped to the United Kingdom, NexaLiving is responsible for applicable import duties and customs-related charges associated with the delivery arrangement.

Customers should not be charged separately for these costs where they are included in the applicable order arrangement.

7. Returns and Refunds

Returns and refunds are governed by our Returns and Refund Policy.

Customers may have statutory cancellation and consumer rights under applicable UK law. Nothing in these Terms limits or removes those rights.

Approved returns may be directed to our fulfilment and supplier facility in China:

HENAN YANGZHIHAN TRADING Co., LTD
91410108MA442W3H4A
Floor, No. 1 Trade Plaza
South China City
Zhengzhou City, Henan Province
China

Customers must contact NexaLiving before sending a return.

8. Cancellations

Where applicable, customers may exercise their statutory right to cancel an online purchase within the relevant cancellation period.

Please contact jonmarino905@gmail.com to request cancellation.

Where an order has already been dispatched, additional return procedures may apply.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;

  • Attempt to interfere with the operation or security of the website;

  • Attempt to gain unauthorised access to our systems;

  • Copy or reproduce website content without permission;

  • Use our website in a way that could damage or disrupt our services.

10. Intellectual Property

All content on the NexaLiving website, including text, graphics, logos, photographs, designs and other materials, is owned by or licensed to NexaLiving or its respective rights holders.

You may not reproduce, distribute, modify or commercially exploit our content without prior permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, technology providers and other service partners.

These services may operate under their own terms and privacy policies.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful under applicable law.

Subject to this, NexaLiving will not be responsible for losses that could not reasonably have been anticipated or for circumstances beyond our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

13. Events Beyond Our Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, customs delays, strikes, government restrictions, technical failures or other similar events.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or applicable legal requirements.

The latest version will always be published on this website.

15. Governing Law

These Terms are intended to be interpreted in accordance with applicable laws.

Nothing in these Terms is intended to deprive consumers in the United Kingdom of any mandatory rights or protections available to them under applicable UK consumer law.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

NexaLiving
Website: nexaliving.store
Email: jonmarino905@gmail.com
Phone: +1 609 554 7188
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UK time).