Shipping policy

At NexaLiving, we aim to provide a simple and reliable delivery experience for customers throughout the United Kingdom.

1. Shipping Destination

We currently ship orders to customers throughout the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are processed and fulfilled through our supplier and fulfilment partner in China.

Once your order has been dispatched, you will receive the available tracking information by email.

3. Delivery Time

The estimated delivery time is approximately:

5–10 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, carrier operations, weather, peak shopping periods or other circumstances outside our reasonable control.

4. Shipping Cost

Standard shipping is free of charge for all eligible orders delivered within the United Kingdom.

There are currently no standard shipping fees added at checkout.

5. Shipping Origin

Orders are shipped directly from our fulfilment and supplier facility in China:

HENAN YANGZHIHAN TRADING Co., LTD
91410108MA442W3H4A
Floor, No. 1 Trade Plaza
South China City
Zhengzhou City, Henan Province
China

6. Customs and Import Charges

Orders are shipped internationally from China to the United Kingdom.

Where applicable under the delivery arrangement, NexaLiving is responsible for applicable import duties, customs charges and related import costs.

Customers should not be required to pay these charges separately where they are included in the order arrangement.

7. Tracking

Where tracking is available, tracking information will be provided after the order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

8. Delivery Delays

While we aim to meet the estimated delivery times, delays can occur due to circumstances outside our reasonable control, including:

  • Customs clearance;

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • High-volume periods;

  • Transportation disruptions.

If your order appears to be significantly delayed, please contact us so that we can assist you.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.

Additional delivery or return costs may apply where permitted by law.

10. Lost or Damaged Packages

If your package arrives damaged or appears to have been lost during delivery, please contact us at jonmarino905@gmail.com.

We will review the situation with the relevant shipping provider and work to provide an appropriate solution.

11. Contact Information

NexaLiving
Website: nexaliving.store
Email: jonmarino905@gmail.com
Phone: +1 609 554 7188
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UK time).