Refund policy

At NexaLiving, we want you to be satisfied with your purchase. This Returns and Refund Policy explains how returns, exchanges and refunds are handled for orders placed through our online store.

1. Return Period

Customers in the United Kingdom may request a return within 14 days of receiving their order, subject to applicable UK consumer protection laws.

If you wish to cancel your order, please contact us within the applicable cancellation period.

2. How to Request a Return

Before sending any item back, please contact our customer service team at:

Email: jonmarino905@gmail.com
Phone: +1 609 554 7188

Please include your order number and explain the reason for the return. We will provide the necessary return instructions.

Please do not send a return to our registered business address in Brazil unless specifically instructed to do so.

3. Return Address

Approved returns may be sent to our fulfilment and supplier facility in China:

HENAN YANGZHIHAN TRADING Co., LTD
91410108MA442W3H4A
Floor, No. 1 Trade Plaza
South China City
Zhengzhou City, Henan Province
China

A return should only be sent to this address after NexaLiving has confirmed the return instructions.

4. Return Shipping Costs

For eligible returns, NexaLiving will cover the return shipping costs.

We will provide the appropriate return instructions and, where applicable, the method for arranging the return shipment.

5. Condition of Returned Items

Returned products should be in their original condition, including original packaging, accessories and other items supplied with the order where reasonably possible.

Customers should take reasonable care of the goods while they are in their possession. Where permitted by applicable law, NexaLiving may account for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or contains an incorrect product, please contact us at jonmarino905@gmail.com as soon as possible.

Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the case and provide an appropriate solution in accordance with your statutory consumer rights.

7. Refunds

Once the returned goods have been received and the return has been processed, we will issue the applicable refund.

Refunds will normally be made using the same payment method used for the original purchase.

Where required by applicable UK law, refunds will include the applicable standard delivery charge paid by the customer for the original order. Additional delivery costs resulting from a customer's choice of a more expensive delivery option may not be refundable where permitted by law.

8. Non-Returnable Situations

Certain goods may be excluded from cancellation or return where an applicable legal exception applies, including products that cannot reasonably be returned for reasons relating to their nature, personalised goods, or sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Nothing in this policy affects your statutory consumer rights under UK law.

9. Contact Information

NexaLiving
Website: nexaliving.store
Email: jonmarino905@gmail.com
Phone: +1 609 554 7188
Customer Service Hours: Monday to Friday, 8:00 AM – 6:00 PM (UK time).

Registered Business Address:
R RR-01, No Number (S/N), Block 20, Lot 29
Residential Ravena
Senador Canedo, Goiás, 75262-712
Brazil

Return / Fulfilment Address:
HENAN YANGZHIHAN TRADING Co., LTD
91410108MA442W3H4A
Floor, No. 1 Trade Plaza
South China City
Zhengzhou City, Henan Province
China